Shannon Lynn Burton, PhD became the University Ombudsperson at
Michigan State University in July 2018 after serving previously as both
the Assistant University Ombudsperson and later Associate University
Ombudsperson. During her tenure, she has cultivated a culture of
academic integrity, guided students on goal setting and educational
choices and ensured institutional compliance with federal regulations.
In her role as University Ombudsperson, she seeks to make the office a
touchpoint for building trust within the organization by creating a
space where individuals can freely discuss their concerns in an
environment that adheres to the International Ombudsman Association
(IOA) Standards of Practice: confidentiality, informality, neutrality
and independence. At the center of this, she aspires to: treat individuals as conscious beings able to actively participate in creating solutions through reflection; increase capacity for conflict resolution and engage processes that build democracy; and develop critical thinking skills and create lifelong learners. Ultimately, her goal is to develop human capital in managing conflict
and improve communication skills in line with the role and purpose of
the ombuds office, as well as in line with the university's mission.
Shannon serves the broader professional community through her work as
one of the International Ombudsman Association's (IOA) inaugural
co-chairs for the Research and Assessment Committee and as Co-editor for
the Journal of the IOA (JIOA). Previously, she served on the IOA Title
IX Task Force. Additionally, Shannon is an active member of the American
Bar Association's (ABA) Ombuds Committee, as well as the Michigan
Caucus of Educational Ombuds. Finally, she regularly presents,
researches and consults on organization and administration in higher
education, student development and learning theory, conflict resolution,
dialogue and deliberation, as well as academic integrity.