Rachel Ehrlich is a nationally recognized mediator specializing in complex civil disputes. Shemediates litigated and non-litigated matters in the following areas: insurance coverage, insurance bad faith, environmental, civil rights, construction defect, real estate including landlord-tenant, and personal injury including catastrophic injuries. She has successfully mediated disputes in Arizona,California, Florida, Illinois, New York, Oregon, Washington, London, and other jurisdictions. Prior to becoming a full-time neutral, she spent 20 years gaining an invaluable understanding of civil disputes and the insurance industry as a casualty and coverage attorney, insurance claims person, underwriter, and insurance executive. Rachel is also a mediator for several court programs including the Federal District of Northern California. Sheregularly presents on mediation of insurance coverage, bad faith, andconstruction disputes, mediation confidentiality, and ethics to a variety of audiences.